Frequently asked questions: Shipping/Delivery
How long does shipping take?

All orders are processed withing 2-4 business days. Once shipped, delivery typically takes 3-7 business days, depending on your location. We don't rush craftsmanship.
Do you offer expedited shipping?

Expediated shipping options may be available at checkout. Availability and pricing vary by location.
Where do you ship?

We currently ship within the United States and 24 international locations.

How will I know when my order ships?

You'll receive a shipping confirmation email with tracking information as soon as your order leaves our shop.
What if my package is delayed?

Once a package is in the carrier's hands, delivery times are subject to their operations. If your order hasn't moved or arrives damaged, reach out - we'll help you sort it out.
What if my package is marked as delivered but I don't have it?

Please check with your neighbors or your local carrier first. If you still can't locate it, contact us and we'll work with you on next steps.
Do you accept returns?

Because our soaps are handcrafted and personal-use items, we do not accept returns or exchanges once they've shipped.
What if my order arrives damaged or incorrect?

If there's an issue with your order, contact us within 48 hours of delivery with photos of the item/s and packaging. We'll make it right - whether that's a replacement or refund.
Can I cancel my order?

Orders may be canceled within 12 hours of purchase, provided they haven't entered production.

Frequently asked questions: Soap
What makes Naked Theory soap different?

Naked Theory Soaps are handcrafted in small batches using goat milk melt & Pour base and intentionally designed scent profiles. We focus on clean ingredients, balanced fragrances, and everyday usability - no fillers, no gimmicks, just honest soap that fells good to use.

Slight variations in color and texture are natural and expected.
Are your soaps for men or women?

Both.

Our soaps are designed to be inclusive, focusing on scent, quality and experience rather than labels. if you like how, it smells and feels, it's for you.
What type of soap base do you use?

We use a high-quality goat milk melt & pour base. Goat milk is naturally rich and creamy, producing a smooth lather that cleans effectively without leaving skin feeling dry or tight.
Is melt & pour soap "real" soap?

Yes. Melt & pour soap is real soap that has already gone through saponification. It allows us to focus on scent blending, design, and consistency while delivering a reliable, skin-friendly product.
Do your soaps contain exfoliants like sand or oatmeal?

No - and that's intentional.

We design our bars for daily use, prioritizing comfort and smooth lather. Many exfoliating additives can feel harsh, unnecessary, or irritating for regular use. If we ever offer a scrub bar, it will be clearly labeled and purpose-built.
Will your soap dry out my skin?

Our goat milk base is chosen specifically to reduce that tight, dry feeling some soaps cause. Everyone's skin is different, but most customers find Naked Theory soaps gentle and comfortable for everyday use.
Are your soaps all - natural?

We focus on thoughtfully selected ingredients, including fragrance oils designed to be skin-safe and long-lasting. "Natural" can mean different things - we prioritize performance, safety, and experience over buzzwords.
How strong are the scents?

Our soaps are scented to be noticeable but not overpowering. You'll smell is while using the bar and lightly on the skin after, without it lingering aggressively or clashing with cologne or perfume.
How long does a bar last?

With proper care (keeping it dry between uses), a bar typically lasts 2-4 weeks depending on usage. Using a soap dish with drainage helps extend its life.
Are your soaps tested on animals?

Never. Our products are cruelty-free.
Do you accept custom orders or wholesale?

At this time, we focus on our core scent lineup. We do not do special requests or wholesale.